Contact Us - PrimoQual

🗑️ Request Account Deletion

If you would like to request deletion of your account and associated data from the myTQM Staff Rota system, please follow these steps:

How to Request Deletion:

1. Send an email to dean@myTQM.co.uk
2. Include "Account Deletion Request" in the subject line
3. Provide your Staff ID or username
4. Specify which data you want deleted (or request complete account deletion)

What Data Will Be Deleted:

• User profile information (name, email, contact details)
• Personal preferences (notification settings, themes)
• Leave requests (pending and historical)
• Shift swap requests (pending and historical)

What Data May Be Retained:

• Historical shift records (for compliance and audit purposes - 6 years retention)
• Payroll records (for legal compliance - 6 years retention)
• Incident reports (for care quality compliance - 6 years retention)

Processing Time:

Account deletion requests are typically processed within 30 days of receipt. You will receive an email confirmation when your request has been completed.

Important Notes:

• Deletion requests must be verified with your organization's administrator
• Some data is retained for legal compliance (GDPR, care regulations)
• Deleted accounts cannot be recovered